Service is increasingly becoming the bridge between operational performance, customer outcomes, and digital transformation efforts, creating new opportunities to deliver value beyond break-fix support. As organisations invest in connected assets, cloud platforms, and intelligent data capabilities, many are still working through how to better connect field expertise, operational insight, and digital systems to support smarter service operations and future predictive capabilities. Aven Lin, Head of Product Management Digital & Service for TOMRA Recycling will discuss how his organisation is evolving service into a more integrated digital enabler by strengthening the connection between field teams, machine data, and customer operations. Discover the transformation efforts underway to better capture field insight, enrich digital models, and create a stronger platform for more proactive and data-driven service delivery.

• Understand the organisational and operational shifts required to move toward more predictive and proactive service models
• Build the foundations for capturing and using field and equipment data more effectively across the service organisation
• Create greater visibility into equipment performance and customer operations through improved data integration and collaboration
• Begin developing a closed-loop approach where field insight continuously enriches service intelligence and operational decision making