Carsten Müller

CEO SERVICE 1

Carsten Müller is the CEO of SERVICE 1 GmbH, a leading provider of Field Service Management solutions based in Paderborn, Germany. With over three decades of experience in the software and technology industry, he has held key leadership roles in sales, product development, and executive management. Since joining SERVICE 1 in 2023, Carsten has driven strategic growth and innovation, helping global clients optimize their field service operations through integrated solutions with platforms like Salesforce and SAP.

Day 1 – Monday, 27 Oct. - How Service is Proving Its Enterprise Value With Business Expansion and Profit Growth Amid Economic Uncertainty

14:20 Stream B: Partner Interactive Workshop: Sartorius Service Vision – Digitalize and Transform the Way We Do Service

This interactive workshop delves into the transformation of Sartorius’ Bioprocess Solutions (BPS) division, spotlighting the evolution of service from a traditional support function into a sustainable and profitable strategic business area. Participants will explore the journey from a modest operational cost center to a robust global profit center, driven by digitalization, customer-centric innovation, and process harmonization. Key initiatives—including the OneFSM program and strategic service branding—will be highlighted to illustrate how Sartorius is redefining service excellence within the life sciences sector. Attendees will gain practical insights into building integrated service portfolios and leveraging smart technologies to enhance growth, profitability, and customer experience. The session will also examine how these advancements are shaping the future of biopharmaceutical production and laboratory operations, offering valuable lessons for organizations seeking to elevate their own service strategies.

Check out the incredible speaker line-up to see who will be joining Carsten.

Download The Latest Agenda