Chris Acheson

Founder & CEO CADshare

With more than 20 years in mineral processing and heavy plant, Chris combines hands-on operational experience with product and aftermarket leadership to solve the uptime challenges OEMs face. He has led design, commissioning, and aftermarket support for plants across Australia, China, and North America before founding CADshare to radically simplify spare-parts workflows. CADshare fuses 3D CAD and business data into secure, intelligent web workflows that cut downtime, eliminate parts errors, and streamline ordering for OEMs, their dealer networks, and end customers.

Day 1 – Monday, 27 Oct. - How Service is Proving Its Enterprise Value With Business Expansion and Profit Growth Amid Economic Uncertainty

15:40 Stream B: Partner Interactive Workshop - Closing the Loop Between Machine Health and Spare Parts: Automating Flow of Your High-Margin Parts Revenue

In this session, you will discover how to turn condition monitoring and predictive maintenance data into a seamless, automated flow of high-margin spare part sales. By connecting machine health insights directly to your sales process, you can anticipate customer needs, shorten response times, and generate new revenue without adding headcount. Learn how leading industrial OEMs are closing the loop from data to delivery to maximize uptime for their customers and profitability for themselves.

Key takeaways:

1. Unlock hidden revenue: Learn how to monetize machine health data through automated, timely spare part offers.

2. Boost margins effortlessly: See how automation can drive recurring, high-margin sales while reducing manual sales effort.

3. Build loyalty through uptime: Understand how proactive, data-driven service keeps customers running — and keeps them coming back.

Key takeaways:

Unlock hidden revenue: Learn how to monetize machine health data through automated, timely spare part offers.
Boost margins effortlessly: See how automation can drive recurring, high-margin sales while reducing manual sales effort.
Build loyalty through uptime: Understand how proactive, data-driven service keeps customers running — and keeps them coming back.

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

12:00 Roundtables With Solution Providers

Engage in open discussion with other service practitioners, led by solutions providers, on some of the most salient topics in the service industry today.

Two 30-minute sessions

Table 1 - Scaling Smarter: The Agent-Enabled Field Workforce

Moderated by Tim Gould, Senior Solutions Consultant, Velrada; and Caroline Dent, Regional Operations Director, Velrada

Table 2 – CX as a Competitive Differentiator and the Role Service Should Play

Moderated by Jan van Veen, Managing Director, moreMomentum

Table 3 – Delivering Efficient and Profitable Service in a World of Increasing Product Complexity and Ever More Demanding Customers

Moderated by Coens Jeukens, VP Customer Transformation, PTC

Table 4 – Best Practices for Launching a Lifecycle Management Program

Moderated by Tony Kenney, CEO & Founder, Catalyst Global

Table 5 – How OEMs Can Win Back Lost Spare Parts Revenue in the Age of E-Commerce and AI

Moderated by Chris Acheson, Founder & CEO, CADShare; Pieter van Lith, Partner Success Manager, IXON Cloud

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda