Coen Jeukens

Engage in open discussion with other service practitioners, led by solutions providers, on some of the most salient topics in the service industry today.

Two 30-minute sessions

Table 1 - Scaling Smarter: The Agent-Enabled Field Workforce 

Moderated by Tim Gould, Senior Solutions Consultant, Velrada; and Caroline Dent, Regional Operations Director, Velrada

Table 2 – CX as a Competitive Differentiator and the Role Service Should Play

Moderated by Jan van Veen, Managing Director, moreMomentum

Table 3 – Delivering Efficient and Profitable Service in a World of Increasing Product Complexity and Ever More Demanding Customers

Moderated by Coens Jeukens, VP Customer Transformation, PTC

Table 4 – Best Practices for Launching a Lifecycle Management Program 

Moderated by Tony Kenney, CEO & Founder, Catalyst Global

Table 5 – How OEMs Can Win Back Lost Spare Parts Revenue in the Age of E-Commerce and AI

Moderated by Chris Acheson, Founder & CEO, CADShare; Pieter van Lith, Partner Success Manager, IXON Cloud 

When engineers design a product, they have a plan/intention in mind. When those units go into the field, it is service that collects and creates actual data. Powered by AI and fueled by product data enables both service and engineering to respond to the business challenges of faster innovation, increased efficiency and profitability.

Key takeaways:

• AI is a game changer for service leaders in achieving higher levels of efficiency and profitability
• AI is built on data, to be precise, product and service lifecycle data
• Service leaders are in a unique spot of data convergence, hence fueling AI