David Rayner
Global Service Solutions Director Cubic Transportation Systems
Monday, 26 October 2026
13:40 Stream B: Interactive Workshop: From Gut Instinct to Great Outcomes: Building a Data-Led Field Service Decision Engine
When every service decision impacts uptime, cost, and customer trust, relying on gut instinct and "muscle memory" is no longer enough. David Rayner, Global Service Solutions Director for Cubic Transportation Systems will discuss how his organisation is replacing instinct-led service models with data-driven decision engines that improve customer outcomes, engineer effectiveness, and asset performance.
Find out how to use operational and asset data to predict service needs, optimise maintenance pathways, and enable faster, smarter decisions across the service lifecycle. From remote resolution and preventative interventions to engineer guidance and workflow optimisation, this interactive workshop will focus on how data can drive more consistent, high-quality outcomes at every touchpoint. Gain actionable insights to help you:
- Design a closed-loop feedback model that uses job outcomes and asset performance data to continuously improve future service decisions
- Improve customer experience through faster, more accurate resolution paths, reducing downtime and repeat visits
- Equip field engineers with data-backed guidance that drives higher first-time fix rates and better service outcomes
- Use predictive scenarios to optimize cost, resource deployment, and maintenance strategies
- Create more resilient assets and service journeys, improving uptime while reducing unnecessary truck rolls, emissions, and operational cost
Check out the incredible speaker line-up to see who will be joining David.
Download The Latest Agenda