Dhruv Kedia

Founder and CEO Preconfigured

Dhruv Kedia is the co-founder and CEO of Preconfigured. Before Preconfigured, Dhruv was a product leader at Salesforce, where he led the Field Service product and worked closely with manufacturing, industrial and energy companies. He then built and deployed enterprise AI solutions across 10 enterprises at Robust Intelligence (acquired by Cisco). Dhruv holds a bachelor's and master's in Computer Science and Artificial Intelligence from Stanford University.

Tuesday, 27 October 2026

11:45 Partner-led Roundtables

Engage in open discussion with fellow service practitioners, led by solutions providers, on some of the most salient topics in the service industry today. Interested in demonstrating thought leadership as a roundtable facilitator? Contact marc.ruppenstein@wbresearch.com

Two 25-minute sessions

Table 1: How to Create Value with AI Even Before Your Data & IT Landscape Are Entirely Ready

Daan Nollen, Partner and Head of Supply Chain Practice, Rewire

Table 2: Building the Right Infrastructure for Field Service and Aftermarket in the Age of AI

AI is now expected to predict failures, resolve issues remotely, and get the right part to the right job. Most of that depends on infrastructure that was not built for it: data spread across systems, catalogues that cannot identify parts reliably, pricing that varies by channel, no single view of what is available where, and ordering processes designed for a different era. There is no shortage of advice about AI in service. The harder question is where to start. An open discussion between service and aftermarket leaders: what is blocking progress, how others are tackling it, and where to invest first.

Dickel Sooriah, VP B2B Commerce Solutions, Mirakl

Table 3: AI-Built Tools in the Field: What Would It Take for You to Trust Them

Maciej Krajewski, CEO and Co-owner, Yameo

Jakub Czechowski, COO and Co-owner, Yameo

Table 4: Turning the Installed Base Into a Growth Engine: Asset Tracking, Aftermarket Revenue and AI

Dhruv Kedia, Founder and CEO, Preconfigured