Duncan Heal founded Market Intelligence International (Market ii) in 2005. As Managing Director/CEO he splits his time between business development and operations, ensuring that his company continues to provide exemplary service to its clients. He has 20 years experience in how to deliver and maintain exceptional levels of service quality and customer satisfaction. Heal manages relationships with organizations such as HP, Medtronic, Agilent, Becton Dickinson, Accuray, Illumina, Rainin and many more,

Market ii specializes in telephone, web and SMS based surveys for assessing global clients’ service delivery and customer satisfaction. The Customer Journey is what we are all about and Duncan has extended companies focus to support over 30 languages to over 85 countries. His model has helped companies better understand how to deliver exemplary service throughout the customer journey, his company helps them visualize cultural variance in customer feedback and has created key insight analytics to measure customer tolerance and advanced Strategic Priority Analysis. Through deep understanding and a flexible pro-active approach Market ii has never lost a client to a competitor, so we practice what we preach.

Duncan has a Diploma in Business Studies followed by a Masters in Management Science from the University of Stirling. A former semi-pro athlete, he brings this competitive spirit to his company. He is now a keen sportsman still doing skiing, tennis and golf as well as coaching soccer.