Your field service workforce is one of your most valuable assets. They carry decades of compounded, hands-on expertise, and continuously process an increasing amount of data from advanced machinery into diagnostics, resolutions, insights, and opportunities. Yet the sheer volume of data has grown larger than any person can process alone. Knowing what to look at, what to ignore, and finding new patterns among so much data is becoming a major bottleneck for experienced technicians, and a barrier for younger ones to onboard. This is exactly what modern AI is good at, and bringing the two together unlocks enormous potential. However, organisations often get stuck in a dilemma on how to start, believing their data & IT landscape is too immature to leverage any meaningful AI solution, and that only a full data & AI transformation could fix that. Within 3 months, together with one of our clients, we have enabled technicians to pull up critical insights, specific to their question, from every past resolution, manual, telematics data and unstructured data source at a touch. This implementation also set the foundation that enabled quick expansion towards predictive maintenance and proactive mitigation actions, without overhauling the entire Data & AI landscape first. Based on our experience co-developing these solutions across field engineering, high-tech and other asset-intensive industries, we will: 

• Inspire you with real world examples and applications what's possible using AI in field services 
• Show how we involve technicians in the innovation process and unlock them to actively drive the next opportunities from their experience on the field 
• Discuss what it takes to get started, even when the challenge feels too big to tackle