Frank Odogu

Head of Service & Aftermarket Sales Atlas Converting Equipment Ltd. (Jagenberg Group)

Frank Odogu is a distinguished Global Executive Director of Service with a remarkable track record of achievements in the slitting and rewinding industry and the power generation sector. Throughout his career, Frank has consistently delivered outstanding results in the realm of service, demonstrating exceptional leadership, strategic acumen, and a deep commitment to customer satisfaction.

In his role as the Global Director of Service at Atlas Converting Equipment Limited, Frank played a pivotal role in reshaping the service landscape. He led the company's digital transformation, successfully implementing IIOT solutions that not only improved service quality but also significantly reduced downtime and heightened customer engagement. Under Frank's leadership, a team of service managers, technicians, and customer support staff across multiple locations consistently achieved high levels of customer satisfaction, ensuring the on-time delivery of services.

Frank's achievements extended beyond digital transformation. During his tenure as the Global Head of Customer Service at Atlas Converting Equipment Limited, he restructured the service business team, introducing innovative strategies that led to substantial growth in parts business revenue. His efforts in optimizing parts inventory and introducing IoT platforms made Atlas Machine Industry 4.0 compliant, generating substantial revenue and breaking even on R&D investment.

Equally impressive was Frank's impact at Cummins Power Generation UK, where he served as the Regional Parts & Service Manager for Technical Support & New Product Introduction. He defined and implemented customer support plans and KPIs, significantly increasing market shares and service parts and tools sale revenue. His management of high-value projects, coaching of service engineers, and process improvements led to consistent revenue growth.

Throughout his career, Frank showcased his ability to lead and inspire teams, drive innovation, and deliver exceptional results. His dedication to operational and financial performance metrics and his unwavering commitment to excellence have made him a standout service professional.

Frank holds certifications in Six Sigma Green Belt and BSI-accredited Information Security System Auditing. His journey as a service professional is marked by a rich history of achievements that have continually elevated customer service standards and delivered tangible business results.