This session focuses on how service leaders can develop and deliver training programs that equip their teams for evolving roles, emerging technologies, and customer-focused outcomes. Explore strategies for strengthening internal training, capturing and sharing knowledge, and making field service roles more attractive and impactful. Walk away with actionable insights on bridging skills gaps, increasing billable hours, and aligning workforce development with business growth.

• How do we identify the most critical skills to train on today, and how do we prepare our workforce for the evolving demands of service delivery?
• How can we extract tacit knowledge from experienced technicians and translate it into accessible training content, digital tools, or AI-driven models?
• What are effective approaches to help employees transition to new ways of working, and how do we decide who can move into more advanced or strategic roles?
• How do we measure, track, and continuously improve technical competence across service teams to ensure consistent delivery and career progression?
• How can we make field service roles more attractive to younger talent while addressing work-life balance, career development, and professional growth?