Ida Koester

Session Objective - As technology enables more remote service capabilities, field service leaders must strike a balance between efficiency and maintaining strong customer relationships. This discussion will explore how service organizations can leverage remote tools while ensuring clients still feel valued through in-person interactions.

Key Discussion Areas

• The evolving landscape of service delivery and how digital advancements are changing the way service teams operate?
• The key benefits and limitations of remote service support
• Maintaining customer trust and engagement --what aspects of customer relationships require physical presence?
• How can organizations personalize remote interactions to build trust?
• Strategies for ensuring customers feel heard and supported in a remote-first environment.

ROOM LEADER 

Jan van Veen, Managing Director, moreMomentum 

TABLE 1 FACILITATOR

Tanjef Szellas, Director Global Service Performance Enablement, Customer Support, Leica Microsystems

TABLE 2 FACILITATOR

Ida Koester, Head of Digital Operations Europe, Siemens

TABLE 3 FACILITATOR

Maor Vered, Global Customer Success Manager, Solar Edge Technologies

TABLE 4 FACILITATOR

Tjerk Smit, Director Processes & Programs, Data Analytics & Reporting, Boston Scientific

*For service practitioners only please

Before we go our separate ways, come hear the three most important things that four strategic women service leaders heard and learned at Field Service Europe. Then join the conversation and share your take and your vision of where the future of Field Service is headed.