Koen Heikens

Transition Manager Servilux Service

Experienced in both local as staff departments during the disentanglement of the Philips TV business with a substantial contribution to the renewal of business activities mainly in the consumer care / service domain. Optimised repair processes both on a manufacturer side as well as repair centre side. Improved customer service and inside sales processes to increase output and work atmosphere. Often creating solutions which solve cross functional/departmental issues by tackling the root cause instead of solving a symptom. Using process data to visualise (key) performance indicators of processes and ensuring operations works with these KPIs.

Lately responsible for the operational integration of two service operations organisation towards a key player within the Benelux service landscape.