Matheus Ruzzon | Field Service Europe

Wednesday, 28 October 2026

*For service practitioners only please

Table 1: Different Countries, Different Rules: Aligning Global Service Without Losing Local Reality

Amadeu Santos, Western Europe Service Director, Valmet

Table 2: Bridging the IT-Service Gap: Empowering Service Teams to Design and Own Digital Solutions

Jennifer Geraghty, AI Triage Product Owner, Waters Corporation

Table 3: Unlocking Acquisition Value: Building a Unified Service Organisation

Aleksandra Lada-Gola, Capital Services Commercial Director EMEA, Boston Scientific

Table 4: Driving Margin and Excellence: Continuous Improvement in Field Service Operations

Can Yüceer, VTS Field Service Operations Manager, Atlas Copco Group

Table 5: Driving Margin and Excellence: Continuous Improvement in Field Service Operations

Matheus Ruzzon, Director, Global Service Excellence, Xylem