The future of service depends on turning fragmented data into a unified engine for decision-making, predictive insights, and measurable customer value. Service, IT and operations leaders will explore how data can become a true enabler of service growth rather than an inhibitor. The discussion will address challenging realities: cybersecurity concerns, disconnected customer systems, inconsistent processes, and unclear ROI. Leaders will share how they are simplifying data capture, standardising processes, earning customer trust, and turning raw data into actionable insights that power remote service, predictive maintenance, and new value-based offerings. Hear lessons learned to help you:

• Establish a trusted data foundation by standardising core service processes and master data so automation, analytics, and AI become achievable
• Navigate cybersecurity as a buying decision, balancing customer trust, regulatory requirements, and the growing demand for remote and digital service capabilities
• Integrate service data into customer ecosystems by making connectivity simple, secure, and complementary to existing customer platforms, not another silo to manage
• Turn connected asset data into service value by moving from basic monitoring and alerts to predictive insights that prevent failures and reduce service costs
• Clarify the ROI story for service data investments, linking improved data quality to measurable outcomes like reduced truck rolls, faster resolution, higher uptime, and new revenue opportunities