As service organisations face growing pressure to improve uptime, responsiveness, and customer experience, closer alignment between service and supply chain has become essential. This discussion-based session examines how organisations can better connect field demand signals, service logistics, and inventory planning to improve material availability and operational resilience. Explore how service leaders can translate field realities into supply chain requirements, influence planning decisions earlier in the process, and create stronger collaboration across service, logistics, and product teams.

• How can field usage data and service demand signals be better integrated into supply chain planning processes?
• What strategies help service teams influence inventory, allocation, and forecasting decisions without direct ownership?
• How can organisations avoid service parts being deprioritised behind product and manufacturing requirements?
• Which KPIs create alignment between service performance, logistics efficiency, and customer outcomes?
• What operational models best support unpredictable service demand while controlling cost and obsolescence?