Patrycja Sobera
SVP & General Manager, Digital Workplace Solutions Unisys
Patrycja Sobera is the Senior Vice President and General Manager of Digital Workplace Solutions business unit at Unisys. In this pivotal role, she leads high-profile teams dedicated to continual improvement and creating modern, differentiated end-user experiences that drive client breakthroughs and propel the business forward.
As an award-winning service delivery professional and recognized expert in Experience Level Agreement (XLA) delivery, Patrycja has redefined how success is measured in technology services and previously served Unisys as the global vice president of Digital Workplace Solutions Delivery. By prioritizing the user experience, she ensures that technology meets technical standards and delivers a satisfaction-driven experience that enhances productivity to drive workforce engagement. A passionate customer experience (CX) evangelist, Patrycja champions initiatives that go beyond traditional service metrics, focusing on creating seamless and meaningful experiences for users, which drive loyalty and long-term success for clients.
Before joining Unisys, Patrycja served as the global vice president of End User Support at Marsh McLennan, where she led complex technology and business transformations, pioneering innovations within the insurance and banking sectors. Her 20+ year career includes delivering cutting-edge technology solutions across diverse industries, including banking, capital markets, and telecommunications, at organizations such as Getronics, Computacenter, and Compaq (HP company).
A recognized thought leader and passionate champion of Diversity, Equity, and Inclusion (DEI), Patrycja serves as an executive sponsor of the Women+ Associate Impact Group at Unisys and as the Lean In Ambassador for Women in Tech in EMEA. She was named one of the Top 25 Thought Leaders of 2024 by HDI, the leading trade organization for the technical support and service management industry. She is also a featured contributor to HDI's "SupportWorld" newsletter.
Patrycja holds a Master of Arts degree in Modern Languages and French Literature from the University of Wroclaw.
Tuesday, 27 October 2026
11:20 Keynote: Redesigning Service Delivery: From Support Model to Outcome Engine
The next phase of service transformation isn't digital or organisational — it's structural. It's about redefining how service is designed, delivered, measured and monetised end-to-end. Traditional, attribute-based service models defined by response times, parts availability, and coverage tiers are no longer enough to meet customer expectations or sustain profitable growth. Customers increasingly judge service not by isolated SLAs, but by how it feels to operate their business when something goes wrong — and how quickly confidence is restored. That shift demands a fundamentally different service model to meeting customer outcomes and being forward looking.
- Move beyond SLA-driven support models and structure service delivery around measurable customer outcomes and business continuity
- Reframe service to focus on restoring confidence and keeping customer operations running
- Discover how to productise fragmented service capabilities into clear, outcome-focused portfolios that are easier to sell and deliver
- Design delivery around the customer journey, moving from ticket-centric processes to experience-led service improves responsiveness and trust
- Build a more agile service network through flexible, insight-driven workforce models connect the right expertise to the right customer
Check out the incredible speaker line-up to see who will be joining Patrycja.
Download The Latest Agenda