Paul Wetton

Head of Global Customer Support Zeiss Research Microscopy Solutions

Working initially as a Field Application Specialist moving into leadership from 2013 Paul brings over 25 years of experience, both direct customer contact, and in service delivery. Leading Global Customer Support at ZEISS RMS his teams provide Remote First Level support direct to customers and Second Level support to ZEISS colleagues in the microscopy segment. An early adopter of remote support in the mid‑2000s he is focused on delivering optimal customer experiences combining novel and established methods. Having previously led the Aftersales Business Development at ZEISS RMS, developing revenue models and new service products based on these customer experiences underpins his approach.