Quentin Pouquet

Senior Director, Customer Care, Europe Cepheid

Quentin Pouquet is Senior Director, Customer Care Europe at Cepheid - a DANAHER company - where he leads Service teams across Europe, driving operational excellence and customer satisfaction in a highly regulated healthcare environment. He focuses on building strong teams, from technical support, service growth to Field Application Engineers, improving service performance and growth, and translating strategy into consistent execution at scale.

Quentin brings a unique leadership background, combining 10 years as a fighter pilot in the French and US Navy, where he developed decision‑making and leadership, with 5 years at Amazon, leading 800+ associates and gaining deep experience in large‑scale operations and continuous improvement. Today, he leverages this diverse experience to lead a talented team delivering an impactful service for Danaher patients across Europe.