Quentin Pouquet
Senior Director, Customer Care, Europe Cepheid
Quentin Pouquet is Senior Director, Customer Care Europe at Cepheid - a DANAHER company - where he leads Service teams across Europe, driving operational excellence and customer satisfaction in a highly regulated healthcare environment. He focuses on building strong teams, from technical support, service growth to Field Application Engineers, improving service performance and growth, and translating strategy into consistent execution at scale.
Quentin brings a unique leadership background, combining 10 years as a fighter pilot in the French and US Navy, where he developed decision‑making and leadership, with 5 years at Amazon, leading 800+ associates and gaining deep experience in large‑scale operations and continuous improvement. Today, he leverages this diverse experience to lead a talented team delivering an impactful service for Danaher patients across Europe.
Monday, 26 October 2026
9:20 Panel: Aligning Service with Corporate Growth Goals for Measurable Revenue Impact
In a world where customer expectations define market leaders, companies that fail to integrate service into their growth strategy risk falling behind. Hear from a panel of service leaders who will discuss how to align service operations with broader corporate objectives, transforming service into a visible, measurable contributor to top-line performance. Gain actionable insights on integrating service into business strategy, tracking impact, and leveraging service excellence to drive customer loyalty, competitive differentiation, and revenue growth. Walk away with new insights to:
- Connect service KPIs to corporate growth objectives and demonstrate ROI
- Make service contributions visible across the executive team and board
- Identify how service can unlock new revenue streams through lifecycle management, aftermarket offerings, and outcome-based solutions
- Drive cross-functional alignment between service, sales, and operations for sustainable growth
- Embed service into corporate growth planning, securing service's place at the table
Check out the incredible speaker line-up to see who will be joining Quentin.
Download The Latest Agenda