Rajat Kakar

CEO QWE Solutions EMEA

With a visionary focus on Digitalization and Automation of Services, Rajat Kakar is a transformative technology and business leader driving measurable growth and operational excellence as CEO of QWE Solutions. Over a career spanning decades at renowned global organizations like IBM, Fujitsu, and Siemens, Rajat has consistently delivered impactful business transformations, modernizing processes to boost efficiency, security, and scalability.

As CEO of QWE, Rajat has guided the company to offer industry-leading (cloud and on-premises) sovereign European and German solutions for the Services industry; with these solutions, customers have accelerated revenue growth, enhanced operational efficiency and ensured compliance in managing sensitive data.

Rajat holds an MBA from Santa Clara University and a BSc in Electrical Engineering from Michigan State, complemented by Lean Six Sigma certification. Having lived and worked on three continents, he brings a rich multicultural perspective to global digital transformation initiatives. Recognized for his extensive international management experience and advisory board roles, Rajat is passionate about mentoring the next generation of technology and business innovators.

Known for his collaborative leadership style, Rajat actively contributes to charitable initiatives and shares insights on process automation, application integration, and transformational leadership, making him a trusted partner in the digital enterprise space and a sought-after thought leader.

Day 1 – Monday, 27 Oct. - How Service is Proving Its Enterprise Value With Business Expansion and Profit Growth Amid Economic Uncertainty

16:20 Stream C: Mastermind Topical Discussion: How to Best Transition and Manage Service as a Profit Center*

Session Objective:

To help field service leaders understand the strategic, operational, and cultural shifts required to transition service from a cost center to a profit center—and to manage it effectively for long-term growth and value creation.

Key Discussion Areas

What does it mean to treat service as a profit center in your organization?
What changes are needed in pricing, packaging, and positioning of service offerings, and how do you define and measure service profitability
What tools or platforms are essential for tracking service performance and profitability? How are you using data to identify revenue opportunities and optimize margins?
How do you balance profitability with customer satisfaction and loyalty?
What services or experiences are customers willing to pay more for?

ROOM LEADER

John Walls, Insight Architect, NeuroBuilt

TABLE 1 FACILITATOR

Anna Bonerandi, Director Technical Service, Donaldson

TABLE 2 FACILITATOR

Jean-Claude Jobard, VP Marmon Link EMEA, Marmon

TABLE 3 FACILITATOR

Izzet Moreno, VP Industrial Aftermarket and Services. Donaldson

TABLE 4 FACILITATOR

Rajat Kakar, CEO, QWE Solutions EMEA

*For service practitioners only please

Check out the incredible speaker line-up to see who will be joining Rajat.

Download The Latest Agenda