Schweta Ahire
Director, Global Digital Technology& Service R&D, Cytiva
Shweta Ahire is the Director of Service Innovation and Global Digital Technology and Service R&D at Cytiva, where she leads the strategy and development of digital capabilities across the biotechnology equipment services ecosystem. With a career spanning Field Service Engineering, Remote Services, and Global Digital Operations—and leadership roles at GE Healthcare and Danaher—she brings a distinctive blend of technical depth, operational insight, and strategic digital vision. At Cytiva, Shweta drives digital transformation in life sciences by integrating Industry 4.0 and 5.0 technologies, including IoT, AR/VR, and AI into global service operations.
She leads Service R&D focusing on the development of advanced software and hardware solutions that expand the service portfolio, enhance equipment reliability, and enable predictive and connected service models across regulated markets. Her approach is grounded in data-driven decision-making, cross-functional collaboration, and a passion for solving real-world challenges. Shweta is committed to using technology for good, connecting innovation and impact to improve patient outcomes, advance human health, and support our planet's sustainability.
Wednesday, 28 October 2026
10:50 Fireside Chat: Reducing Downtime Through Smarter Service and IT Collaboration
Digital connectivity, remote diagnostics and AI have created new opportunities to predict and prevent equipment failures, but technology alone won't reduce downtime. The organisations making the greatest progress are those breaking down traditional silos between service and IT to build connected workflows, increase asset connectivity and turn real-time insights into proactive action. Drawing on a career that began as a field service engineer and now spans global digital technology and service R&D leadership, Shweta Ahire will share practical lessons on how Cytiva is bridging the service-IT divide to accelerate digital transformation, expand remote connectivity and create a more predictive approach to service. Learn from real use cases and outputs from AI Service Assistant, Cytiva's predictive engine — turning equipment data into early, OEM-validated risk detection and the right action.
- Build stronger partnerships between service and IT to accelerate connected service initiatives and overcome common digital technology adoption barriers
- Increase asset connectivity and leverage remote diagnostics to identify and resolve issues before they result in unplanned downtime
- Create end-to-end digital workflows that fit into the customer's day-to-day experience
- Shift from reactive firefighting to predictive service by connecting people, processes and technology around shared outcomes
- Troubleshoot using AI Service Assistance
Check out the incredible speaker line-up to see who will be joining Schweta.
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