Sébastien Mathiou

Global Marketing Chapter Leader Schneider Electric

Sébastien Mathiou is Global Marketing Chapter Leader for Schneider Electric's Services Line of Business, leading the global marketing strategy for services across electrical distribution, secure power, and cooling infrastructure. He is dedicated to helping organizations improve reliability, efficiency, sustainability, and business continuity through innovative lifecycle and outcome-based service strategies. With extensive experience in energy management, electrification, and service transformation, Sébastien focuses on how AI, digital technologies, remote expertise, and data-driven insights are reshaping operational performance. His work helps organizations move from reactive maintenance to proactive, lifecycle-based strategies that optimize system performance, strengthen business outcomes, and accelerate long-term value creation

Monday, 26 October 2026

11:40 Panel: Evolving the Service Value Proposition to Turn Capability into Scalable Growth

Service leaders are being asked a harder question than ever before: what value does service truly create, and how do we scale it profitably? As markets become more complex and customers demand measurable outcomes, service organisations must evolve from capability-driven models to value-led growth engines. Panellists will discuss how their organisations are redefining the service value proposition by making expertise visible, outcomes tangible, and impact commercial. Hear lessons learned on moving beyond transactional service delivery toward outcome-based offerings that improve customer operations, reduce risk, and deliver measurable performance improvements customers are willing to pay for. Gain insights to help balance customer value with profitability, including:

Translate service capabilities into outcomes customers will pay for by reframing technical excellence into uptime, efficiency, sustainability, and risk-reduction outcomes
Build standardised yet flexible value propositions that can be consistently delivered across markets, languages, and maturity levels without losing relevance
Embed value-based thinking into sales, pricing, and packaging with tools, narratives, and pricing models needed to sell service based on outcomes
Make service value visible throughout the customer lifecycle through data, reporting, and proactive communication to show customers the value being delivered
Shift customer mindsets from transactional service to strategic partnership with engagement models that position service as a lever for operational improvement, not just issue resolution

Check out the incredible speaker line-up to see who will be joining Sébastien.

Download The Latest Agenda