Stephan Theisen

Head of Service Sartorius

Stephan Theisen is the Head of Global Service at Sartorius, where he oversees service operations to ensure minimal downtime for biopharmaceutical production systems. With a background in medical engineering and extensive experience in service leadership roles at med tech companies like Bausch & Lomb and Getinge Group, he brings deep expertise in after-sales management, quality systems, and regulatory compliance. Since joining Sartorius, he has played a key role in implementing global service strategies and supporting customers throughout the lifecycle of their systems.

Day 1 – Monday, 27 Oct. - How Service is Proving Its Enterprise Value With Business Expansion and Profit Growth Amid Economic Uncertainty

14:20 Stream B: Partner Interactive Workshop: Sartorius Service Vision – Digitalize and Transform the Way We Do Service

This interactive workshop delves into the transformation of Sartorius’ Bioprocess Solutions (BPS) division, spotlighting the evolution of service from a traditional support function into a sustainable and profitable strategic business area. Participants will explore the journey from a modest operational cost center to a robust global profit center, driven by digitalization, customer-centric innovation, and process harmonization. Key initiatives—including the OneFSM program and strategic service branding—will be highlighted to illustrate how Sartorius is redefining service excellence within the life sciences sector. Attendees will gain practical insights into building integrated service portfolios and leveraging smart technologies to enhance growth, profitability, and customer experience. The session will also examine how these advancements are shaping the future of biopharmaceutical production and laboratory operations, offering valuable lessons for organizations seeking to elevate their own service strategies.

Check out the incredible speaker line-up to see who will be joining Stephan.

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