AI is redefining field service and aftermarket operations—driving efficiency, customer satisfaction, and recurring revenue growth.​ Yet despite record investment, most organisations stall short of scalable value.​ Operational readiness determines whether you can scale it.​ Join industry peers and specialists to examine how top organisations deploy scalable, responsible AI to solve real operational challenges.​ We'll cover the art of the possible, a Fortune 500 case study leveraging Google Cloud technology to modernise service delivery, review market research revealing why high-ambition AI initiatives stall and offer an interactive diagnosis to benchmark operational maturity against peers and pinpoint friction points. 

Key takeaways include: 

• Clarity on Scaling: Proven framework to evaluate operating model readiness for generative and predictive AI. 
• Peer Perspectives​: Candid discussions with cross-industry executives facing similar bottlenecks. 
• Actionable Next Steps​: Diagnostic assessment paired with concrete "first moves" for measurable progress