Tim Gould

Engage in open discussion with other service practitioners, led by solutions providers, on some of the most salient topics in the service industry today.

Two 30-minute sessions

Table 1 - Scaling Smarter: The Agent-Enabled Field Workforce –

Moderated by Tim Gould, Senior Solutions Consultant, Velrada; and Caroline Dent, Regional Operations Director, Velrada

Table 2 – CX as a Competitive Differentiator and the Role Service Should Play –

Moderated by Jan van Veen, Managing Director, moreMomentum

Table 3 – Integrating Service with ERP and Enterprise Systems to Drive Service Excellence –

Moderated by PTC

Table 4 – Best Practices for Launching a Lifecycle Management Program –

Moderated by Tony Kenney, CEO & Founder, Catalyst Global

Table 5 --