Tony Kenney

CEO & Founder Catalyst Global

Tony started Catalyst Global in 1996 in Chicago. After living and working in Australia, Germany, Turkey, South Africa and the United States for the MAN Group, he founded the company to create Global Sales and Services Development programs for large European based equipment manufacturers. Over the next 29 years, Tony expanded the program’s span across 55 countries. Combining strong technical knowledge, an original and inspirational sales approach and strong marketing background, Tony brings a truly unique blend of global experience and innovation to Catalyst Global.

Day 2 – Tuesday, 28 Oct. - Cutting Edge Technologies Yielding Service Optimization, Efficiencies and Enhanced CX

12:00 Roundtables With Solution Providers

Engage in open discussion with other service practitioners, led by solutions providers, on some of the most salient topics in the service industry today.

Two 30-minute sessions

Table 1 - Scaling Smarter: The Agent-Enabled Field Workforce

Moderated by Tim Gould, Senior Solutions Consultant, Velrada; and Caroline Dent, Regional Operations Director, Velrada

Table 2 – CX as a Competitive Differentiator and the Role Service Should Play

Moderated by Jan van Veen, Managing Director, moreMomentum

Table 3 – Delivering Efficient and Profitable Service in a World of Increasing Product Complexity and Ever More Demanding Customers

Moderated by Coens Jeukens, VP Customer Transformation, PTC

Table 4 – Best Practices for Launching a Lifecycle Management Program

Moderated by Tony Kenney, CEO & Founder, Catalyst Global

Table 5 – How OEMs Can Win Back Lost Spare Parts Revenue in the Age of E-Commerce and AI

Moderated by Chris Acheson, Founder & CEO, CADShare; Pieter van Lith, Partner Success Manager, IXON Cloud

Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda