Vincenzo Benevento | Field Service Europe

Vincenzo Benevento

Vincenzo Benevento

VP, Services Solutions Portfolio and Strategy Tetra Pak
Vincenzo Benevento

Vincenzo Benevento is Vice President Services Solutions Portfolio & Strategy at Tetra Pak, where he is responsible for defining the future direction of the company's global services portfolio and strategy. In this role, he focuses on helping food and beverage manufacturers improve performance, optimize operations, and unlock greater value throughout the lifecycle of their assets.

With almost 15 years at Tetra Pak and nearly two decades of international leadership experience, Vincenzo has built a diverse career spanning services, sales, product management, strategy, and general management. Most recently, he served as Vice President Processing Liquid Food Solutions, leading Tetra Pak's global processing equipment business for liquid foods and responsible for driving strategy, innovation, engineering, operations, and business development.

A significant part of Vincenzo's career has been dedicated to Services. As Director Business Unit Services South Europe, he led the services business across Italy, Malta, Greece, Cyprus, and Israel, with full P&L responsibility.

Building on his experience across services, product management, sales, and business transformation, Vincenzo brings a unique perspective on how organizations can move beyond transactional service models and turn every customer touchpoint into an opportunity to create value, build trust, and develop lasting customer relationships

Tuesday, 27 October 2026

16:35 Stream B: Panel: Transforming Service Touchpoints into Lasting Customer Relationships

While modernised aftermarket strategies unlock revenue, long-term customer loyalty is earned by executing flawlessly across the equipment lifecycle. Service organisations must move beyond reactive maintenance to proactively manage the customer journey, from installation and off-season planning to peak readiness and continuous optimisation.

Panellists will explore practical approaches to identifying the moments that matter most in the lifecycle, optimising service delivery, and ensuring spare parts, remote support, and technical expertise are available exactly when and where the customer needs them. Gain actionable strategies to transform day-to-day operations into a seamless, outcome-driven experience that strengthens loyalty and drives sustainable revenue, including:
  • Identify critical touchpoints and plan service interventions that prevent issues before they occur to proactively manage the customer journey
  • Optimise lifecycle operations through the coordination of off-season maintenance, peak readiness, and preventive actions to maximise uptime and performance
  • Align spare parts, field technicians, and remote support to deliver the right service at the right time to ensure availability and responsiveness
  • Use insights from field operations and performance metrics to continually improve lifecycle execution, turning service data into action
  • Build trust and confidence by delivering consistent, high-quality service across the full equipment lifecycle 

Check out the incredible speaker line-up to see who will be joining Vincenzo.

Download The Latest Agenda