Advancing Service Together.
Europe’s Leading Event for Service, Support and Customer Care
Field Service Europe 2018
27 - 28 November, 2018
NH Collection Amsterdam Grand Hotel Krasnapolsky
44 (0) 207 368 9465
What is Field Service?
Field Service is an event where service, support and customer care meets inspiration! With innovative content focused on transforming service priorities, Field Service is designed to help take your program from a traditional customer care center to a revenue generating resource.
"The advantage of Field Service is that you get a window into top processes, people, tools and initiatives in the space. You have the opportunity to benchmark best practices and new ideas from a cross-industry perspective."
- Dick Frishkorn, Process Improvement Leader, GE Aircraft
Why Field Service?
Faculty:
75% of speakers are senior-level service executives, rather than software and solution providers
Format:
The most interactive event of its kind so you will retain more information and make meaningful connections. Formats include help huddles, workshops, service model board rooms, 1:1 meetings, and more!
Content:
Forward-looking content to evolve your business model and leverage digitization
"Field Service Europe attracts senior-level service executives that results in valuable discussion of our common initiatives."
- Ian Channing, VP Customer Service, Head of Global System Operations & Field Service, Swisslog
"Fantastic session that was very informative. We captured some ideas from the presenters and other peer discussions that we are going to try to implement in our own organization."
- Frank Ong, WW Director Service Marketing, Kodak
"A well organized meeting that provides good insight to see where the industry trends are. Plus how these trends are being implemented at your peers."
- Maarten Leertouwer, Senior Director Customer Support Computed Tomography, Philips
The Field Service Audience
Service leaders from some of the top manufacturing companies in the world be onsite to gain the tips and tools they need for a world-class service program.
Seniority breakdown
Globally Focused Manufacturers
Our event brings together service leaders from some of the top manufacturing companies in the globe. 150+ executives will be in a room gaining the tips and tools they need for a world class program.
- Food
- Paper
- Telecommunications
- Agriculture
- Bio-Tech
- Semi Conductor
- Industrial Machinery
- Computer & Electronic
- Laboratory
- Medical Equipment & Supplies
- Surgical Equipment
- Hospital Equipment
- Automotive Parts
- IT Solutions
- Transportation
Top Spend Categories – Field Service Profiling Report (Out of 100
2017 Featured Speakers
Chris Borrill
VP Services, Global Business Unit Land and Air Systems
Thales Group
Phil Wolfenden
VP EMEAR Technical Services
Cisco Systems
Jacob Elisha
OneMD Service and Repair Program Leader, Director, World Wide Technical Service,
Biosense Webster
Rajat Kakar
VP, Head of Product Related Services Business
Fujitsu
Martin Tornberg
VP Services Planning & Projects
Volvo Group
Sheraz Masood
Global Head of Customer Support Operations
Ericsson
Ariane Roos
Senior Director, Customer Services & Operations
Philips
Massimo Lenzi
Head of Customer Service, Homeland Security & Critical Infrastructures
Leonardo
#FieldServiceEU
Who said conferences can’t be fun? Take a look at some of our exciting photos from 2016!
Real Reviews From Real Attendees
See why the community rates Field Service as the number one service and support event of it's kind.
Who Attends Field Service?
Service leaders from some of the largest European manufacturers and commercial services organizations to small-to-medium sized businesses: Field Service gives you the tools for a world-class field operation!
