2025 GUIDE - The Ultimate Technology Team-up for Field Services

Field service technicians need mobile devices that support, not hinder, their work. In this guide, we explore the major environmental and technological challenges they face daily, and how you can provide your teams with secure, reliable connectivity to business-critical applications – wherever work takes them.

Managing a Mobile Field Service Workforce

Field service organizations have built a solid base of mobile tools, with GPS tracking, FSM mobile apps, and mobile diagnostics in wide use. But satisfaction with these tools remains limited, and most organizations are planning to increase mobile technology spending. This report examines how large organizations use mobile technologies and AI to manage distributed technician workforces, where their biggest operational challenges are, and where they plan to invest over the next year.

The State of AI in European Field Service

While 84% of companies express at least some satisfaction with their current AI applications, many face challenges in implementation, particularly with legacy system integration and data quality issues. This report is based on a survey of field service leaders from organizations across Europe. Key trends revealed by the study include a shift toward proactive service models, an increasing focus on value delivery to customers, and a growing interest in AI tools that can identify opportunities for efficiency, among others.