Past Speakers (2018)

Grant has over 30 years experience across a variety of industries and specialisms. His primary degree is in Chemical and Process Engineering. After graduating he joined ICI in July 1986. 

In 2001 Grant joined VATech with responsibility for I.T. and business improvement for the transmission and distribution business in a newly created joint venture with Schneider. Following acquisition of the business in 2005, by Siemens, he was appointed Director of Business Excellence for the integrated T&D business in the UK. In 2008 Grant was appointed Business Strategy and Excellence Director for Siemens Energy - North West Europe and United Kingdom to develop and implement a business transformation program for the cluster organization. In 2012 he was appointed Managing Director for Onshore Wind, UK and Ireland, where he oversaw growth of the business delivery processes to support 10 times increase in project workload and to develop order backlog by 20 times to exceed market growth.

In September 2015 he moved in to Wind Power service with P&L responsibility for delivery of service for onshore and offshore wind turbines across the UK and Ireland. In 2018 this region was merged with Northern and Central Europe and the Middle East. He has responsibility for service delivery for over 18GW of onshore and offshore wind turbines across 24 countries and over 2000 employees.

He is married with 2 grown up children and lives in the North Riding of Yorkshire in the U.K.

Martin Zamba joined Dell Technologies in 2003, where he held multiple roles in Technical Support, Project Management and Field Services. Martin currently serves as Director of Dell EMC's Field Services business in EMEA. He leads an EMEA team of 27 team members and 140+ partners with 4000+ engineers who support customers in more than 60 countries. His teams provide Break&Fix services including Onsite support and Carry-in service.

Between 2008-2011, Martin held an Operations Director role in Slovanet (Telecom Operator in Slovakia), responsible for the network design, strategy & operations, project management, IT operations. Technical Support, Logistics and Procurement.

Martin holds a Degree in Industrial Engineering from the Technical University of Kosice, Slovakia and is Prince2 Practitioner certified.

Martin lives in Bratislava, Slovakia with his wife Silvia and 2 sons. He is a passionate sailor.

As Field Service Director, Pedro is responsible for the functional management of all field service staff in Central Europe. Performance & Development, annual and mid-year interviews, budget control (expenses and travel), training and the organization of Regional Events are the core responsibilties. He is also responsible for KLM Royal Dutch Airlines and keep an Operational responsibility as Senior Field Service Manager.

Phil Wolfenden, Vice President of Cisco’s $2 billion Europe, Middle East, Africa and Russia (EMEAR) Technical Services Organisation, leads a 700-strong team of Engineers, Technical Leaders and Business Development professionals across 120 countries.

Phil specialises in delivering services that help customers and partners ensure business continuity, mitigate risk, and maintain compliance. He is also responsible for providing technical services that help Cisco customers to adopt new technologies, deliver new capabilities quickly and effectively; and transition to software and cloud.

Previously at Cisco, as Senior Director of Advanced Services (AS) in Emerging Markets, Phil built a $400M professional services business across the Middle East, Africa and Latin America. Growing the AS business by more than 70% each year, and establishing Technical Centres-of-Excellence in 22 countries.

With almost 30 years of IT and Networking industry experience, Phil’s career spans executive and management positions. Phil joined the Technical Assistance Centre (TAC) in Brussels, Belgium in 1997. He is a graduate of Newcastle University in the UK, is a Chartered Engineer and a Cisco Certified Internet Expert (CCIE).

He is a principal advocate for Inclusion and Diversity in the workplace and is the Executive sponsor for the Disability Action Network, Hidden Disabilities and Cisco Cancer Network. Phil also sits on numerous industry bodies, advisory boards and holds the position of Cisco Executive Sponsor at British Paralympic Association in London and two international financial institutions.

Phil has lived in a number of countries across the globe but currently resides in the UK with his wife, two children and eight horses.

With over 25 years of industry experience, Chris is currently Senior Director, Technical Services EMEAR. Based in the UK, leading a team of 200+ diverse and talented engineers across the region, responsible for providing support for Cisco's most complex technologies and emergent service offerings, as well as acquisition integration within the services function.

Innovation lead for EMEAR - funding, incubating and developing disruptive new concepts relating to customer experience and support quality. Executive lead for Inclusion and Diversity engaged at an industry level with a number of influential forums, including participating in the judging panel for the Black British Business Awards, and co-sponsor and keynote speaker at the European Women in Technology conference.Recent speaking engagements also include TSIA Europe and the Field Services Europe conferences, discussing the role of analytics, automation and cognitive systems in service delivery.

Chris is CCIE certified, and a guest lecturer at Warwick University Business School.

Christian leads the deployment of a new Service Contracts strategy at 100+ dealers around Europe, Africa, the Middle East and Eurasia. Leveraging new technologies (connectivity, inspection, scheduling tools…) Service Contracts represent a unique opportunity to differentiate, and offer additional services (beyond Service Contracts) to our customers. He holds a master degree in mechanical engineering for the EPFL / Swiss Institute of Technology in Lausanne, and he worked in the chemical industry and consulting, before joining Caterpillar 19 year ago.

Christian leads the deployment of a new Service Contracts strategy at 100+ dealers around Europe, Africa, the Middle East and Eurasia. Leveraging new technologies (connectivity, inspection, scheduling tools…) Service Contracts represent a unique opportunity to differentiate, and offer additional services (beyond Service Contracts) to our customers.

He holds a master degree in mechanical engineering for the EPFL / Swiss Institute of Technology in Lausanne, and he worked in the chemical industry and consulting, before joining Caterpillar 19 year ago.

Rokus Harder has held several leadership positions within Philips Healthcare Services, Lifecycle Marketing and Installed Base Business Management. Through this he build expertise in Service operations both in the field and BU, but also in Lifecycle & Service Marketing and Regional and Market Business Management.

His current role is Global Lead MRI Field Support & Education, covering both the technical and application site of MRI not only for escalations but also for field trainings and customer education.

With 25+ years in Sales and Service in a business to business environment, Erik has worked and lived in Europe and Asia. where he Managed Account teams, Sales and Services organizations to growth.

Erik set up of Engineering Centers in Asia and Europe. As VP Services, he developed and implemented Service strategies in Europe and Middle East. He had additional assignments as account executive/sponsor for strategic customers as well as leading global programs to help improve overall customer experience.

Recently Erik joined Schneider Electric as their VP Services in the Netherlands, focusing on their Lifecycle Services business and its growth.

Rajat Kakar, recently selected by Field Service News as one of the 20 Pioneers driving Services industry in Europe, is a recognized leader and a well respected frequent speaker at industry and leadership events.  He is known for driving sales growth and sustained profitability, successfully penetrating new markets and building highly functional teams.

He is currently redefining his business with software defined services including Business Process Management and Robotic Process Automation within Services. In his prior function as head of Product divisions within Fujitsu, he successfully brought to market firsts such as UMTS integrated lightest laptops, Green IT with Zero-Watt PCs etc., defining Fujitsu's innovative and leadership position. 

His pragmatic and inclusive management practice for sales as well as operations, coupled with an as needed hands-on leadership style, has earned him a reputation of the desired leader in both direct and matrix structures.

Working for Honeywell for 14 years in Service and General Management Roles, Jan is currently responsible for Connected Services Sales in Benelux, managing change in the way we do maintenance.

After 20 years in pre-sales, Massimo sees the business from a different perspective. Born in Tuscany in the ‘60s, he graduated in Electronic Engineering, He is responsible for Customer Service in Leonardo’s Homeland Security Line of Business, where service delivery means security for the people. An exciting job, he now knows that Customer Satisfaction does not always depend on money.

Alexandre MARROT was born in Germany. He started his career in France as customer service engineer in 1998 in the parking industry. In 2001, he was appointed head of customer service for Schlumberger, located in Madrid, where he was in charge of field service operations (parking industry) for Spain and Portugal.

In 2005, he took in charge the deployment and maintenance activity for parking enhanced solutions as program manager in Rome. In 2007, as site manager in Copenhagen, he had the opportunity to manage the deployment of a ticketing system in Denmark for Thales.

And, since June 2008, he has been managing the customer service and maintenance activities for Xerox Business Solutions (now CONDUENT). He leads several field service teams in France, Italy, and Spain, in charge of maintenance for important customers in the transportation business.

Through 25 years of international experience, Jean-Michel developed a quite broad expertise in many dimensions of business management like; Strategic Sales and Marketing, Business Development, and Sales Operations.

He is today leading most of the customer support departments of Terumo BCT in EMEA like Technical Service, Customer Care and Field Support.

He had the opportunity to lead multiple sales & support teams and to embrace the dynamic of several different industries like; Life Sciences, Food Ingredients, Specialty Chemicals & today Medical Device.

Clinten van der Merwe joined Smiths Detection in October 2013 as Director of Service. Prior to joining Smiths, Clinten held a number of senior management positions in the manufacturing and security industry, including operations and service delivery in the Europe, Middle-East and Africa. He has extensive international background in strategic planning, business unit development, project and product management, and system engineering strategies.

Clinten hold an MBA from the Australian Institute of Business, Adelaide, Australia.

Knud Midtgaard is Vice President Operation at Alfa Laval, and he is Group responsible for Distribution and Logistics as well as fully supply chain responsible for Alfa Laval’s spare parts. Alfa Laval is a 4 €Bn global company with Sales and Service in more than 50 countries and +30 Manufacturing and Distribution sites. Knud have been with Alfa Laval since 2000. Prior to 2000 Knud has held similar positions for large Scandinavian companies.

Sébastien is leading the Sales & Operations Planning and Supply Chain Development for the Metallic Supply Chain. His team is responsible for creating an optimized capacity plan globally, develop a world-class supply chain and state-of-the-art production planning solutions. In previous positions at Metso, Sébastien has been implementing several global strategic initiatives in Services Supply Chain. He has over 10 years of experience in services business and supply chain management.

An entrepreneurial, hands-on engineer working as Director, Worldwide Service Organisation with experience in the following:

• Direct sales (Research instruments and semiconductor capital equipment) using structured sales process to Industrial customers as well as to academic/research customers
• Managing global service org. P&L, People management and territory business management (Sales EMEA region and Service worldwide)
• Took part in defining and implementing business processes. Developing business solutions/ multi year strategies.
• Lead global Service CRM implementation project (Specs finalization, implementation & Trained global teams)
• Managing worldwide customer base by setting up centralized regional customer support organizations (APAC, America's and EMEA support hubs)
• Exposure to wide range of Nano technology research instruments and Semiconductor process equipment
• Designing and manufacturing semi-automated Machine tools as well as Research systems

Hansueli brings longstanding experience in the domain of analytical instruments and life science technology throughout Europe as well as extensive knowledge in different business fields such as environmental issues, food and beverage, chemicals, petrol-chemicals, life and computer science. He provides his expert skills on an executive level in human resource management and communication skills in three languages, profound familiarity with multi-cultural business environment in Europe and EMEAI in the area of:

• finance and budget responsibility
• business development / strategy development and execution
• service, support and sales management

Joerg is currently the Vice President and Head of Service Excellence for QIAGEN, where he oversees Setting up and leading Service organization as P&L unit incl direct line responsibility for Service Product/Business Management and Service Sales teams

Martin Gilday is Senior Vice President of Global Services for Elekta. Elekta is a human care company pioneering significant innovations in medical technology and clinical solutions for treating cancer and brain disorders.

Martin is responsible for leading the global service organization and implementing service initiatives that support global customer service operations for enhanced customer experience, revenue growth and improved service business profitability. The ultimate goal for Global Service is to deliver industry leading customer service to maximise system performance for our customers, and to support sales.

Prior to joining Elekta in 2012, Martin was Vice President of Global Service Delivery for KPN/Getronics (Dutch based telco & IT services company) responsible for setting up the global network of service desk and network management operations in the ICT environment. He previously also worked for Unisys Corp. in IT services, where he led many functions including EMEA field services, IT outsourcing, service Account Management and finally as VP&GM for Infrastructure and Outsourcing Services across EMEA.

Martin lives in the UK and is actively involved in several service industry associations including the Technology Services Industry Association (TSIA) where he is a member of the Technology Services Advisory Board.

Walter Wetzelaer is Director Global Service Sales for Leica Microsystems, where he is responsible for Global Service Growth and Customer Satisfaction. Based in Brussels, Walter is a strategic, commercial & hands-on professional with 30 years of experience across sales, marketing, human resources and service in engaging teams for market-leaders in the world of office automation, displays, telecom, international recruitment, and since 2017 in microscopy, for companies such as 3M, Lanier, European Telecom, EMDS, HR Gardens and Havas.

Meir Elharrar is currently servicing as the European Service Director for Brooks Automation. Based in Israel, he is responsible for all aspects of service operations and revenue for the European region. He is also acting as the managing director for the Brooks entity in Israel, a role that he has been in for the last four years.

Meir started to work with Brooks Automation as a service engineer some 20 years ago. His technical background together with his strong interpersonal skills which he developed for many years, have allowed him to develop and reach an in depth level of understanding of the service market requirement, as well as take a position as leadership within the internal operations in order to support and continue the growth of this business.

Meir holds an MSc in management from NYU. Born in Israel he is married and is the father of two boys and two girls. 

With over 30 years in Telecommunications, Sean McBride currently heads all Technical Support Services outside of the US for Aviat Networks as well as recently taking on the Field Services Team in Europe. Aviat Networks is a leading provider of Microwave Networking Solutions supporting an install base of over 250,000 radios in over 100 countries around the world. Their products utilize cutting edge technology within the Telecoms Sector include the world’s first Digital Microwave Wireless Router utilizing MPLS Technology to support everything from traditional legacy GSM to the latest LTE Networks.

Under Sean's leadership the Technical Support organisation has grown from a small team of Engineers on call with mobile phones to an organisation with remote access to our customers networks on everything from a mobile, tablet or laptop sharing Cloud access with our customers and utilizing Big Data to constantly monitor and improve the service we deliver. Among their current challenges is how to utilize new technologies becoming available to more efficiently serve our market.

With 25 years of experience in the Oil and Gas Drilling Business, Uwe Heemann heads the After Sales Business of BENTEC GmbH Drilling and Oilfield System - a trusted worldwide partner in made-to-measure systems for oil, gas and geothermal drilling and premium oilfield equipment. Prior to his nomination as Vice President After Sales, Uwe held a number of various roles including national/international purchasing and senior commercial project management.

Petro Luft has a tremendous passion, enthusiasm, and competitive spirit for exceeding revenue targets, as well as creating and developing long lasting relationships with both strategic customers and internal teams. He started as an engineer and grew as a Sales- and Development-Engineer into a Dynamic senior leader in sales, business development, and key account management with a track record spanning more than 20 years of success.

Petro brings a diverse background having held positions in sales leadership, field sales, operations, marketing and engineering in leading technology companies as Tokyo Electron, MPS and IPH Responsible for sales targets for global key account portfolios, achieving and exceeding sales targets over 50 Million Euro by providing exceptional leadership over strategic sales planning, market analysis, and customer relationship management.

Petro holds a Technical University degree in Electronics Design and Master Degree in Business Operations.

Thomas is an Industrial Engineer with more than 15 years’ experience in Finance Controlling in different sectors and companies focuses on the implementation of financial improvements by reducing baseline cost on products and services.

As Head of Management and Processes within Bombardier Transportation he is, amongst other things, responsible for improving Data Quality of Salesforce to enhance the ability to make data driven (intelligent) decisions towards digitization transformation.

He has been a Certified Six Sigma Black Belt since 2015.

Jacques Arrighi joined the STILL GmbH in 2003. As a Service Manager he coordinated the development of the after sales business and ensured the after sales business development in the branch.

In 2004 he became the Manager for Rental and Used Trucks and in the same year he was appointed to the Branch Manager for Bordeaux. His mission was to coordinate the different activities and the sales force, to promote consistent development of each branch and cross transversal activities as well as to ensure the optimization of resources for the achievement of regional objectives for the activity.

In 2007 he was appointed to After Sales Director and was responsible for organizing the development of the different activities in Service for the French organization. In 2014 he was appointed to Vice President After Sales & Business Solutions in the STILL Headquarter Hamburg and in charge ofService for the overall STILL Group. 

Since 2017 as Senior Vice President Applications & Services he is in charge of the Business Line Sales Applications and Services.

With more than 14 years of experience in Siemens Healthineers Customer Services, Florian Hager is in his current role as Innovation Manager concentrating on identifying new and promising technologies while establishing access to them.

In addition, he is driving innovations in the field of augmented and virtual reality in his role as Principal Key Expert.

Being in Professional Services for the Software Industry for 18 years, from consultant to PS director with P&L responsibility over Western Europe, Mathieu was intrigued in 2016 by an emerging technology named Robotic Process Automation.

He started a specialist team at Kofax for expanding usage and adoption of RPA after the initial customer engagement. His clients include banks, insurers, shared service centers, information brokers and logistic firms.

When not evangelizing RPA, Mathieu enjoys haute cuisine cooking and living in Groenekan, the Netherlands with Caroline and his two boys Pepijn and Quirijn.

Major Chris Hunter QGM had “the world’s most dangerous job, in the world’s most dangerous place”. As as counter-terrorist bomb disposal specialist in Iraq, he took his life in his hands on a daily basis.

He was so effective at defusing the deadly devices that terrorists put a price on his head. Chris was also a sitting target for snipers.

Chris joined the British Army at sixteen, and trained as a Russian linguist and intelligence operator. Shortly afterwards, he was commissioned from Sandhurst and re-trained as a bomb disposal operator, after which he served with a number of special forces units. During his career he was deployed to the Balkans, Northern Ireland, Colombia, Afghanistan and Iraq. For his actions during his Iraq tour, he was awarded the Queen’s Gallantry Medal.

Chris finished his military career as a senior intelligence analyst at the MoD. At the time of the London suicide bombings, he was seconded to COBRA. Since retiring from the army, Chris has worked as a counter-terrorism consultant, writer and TV presenter. He is a regular contributor to television, radio and current affairs programmes.

Fabrizio is an engaging facilitator with a strong passion for linking learning and mesurable performance.

He facilitates workshops, coaches and speaks with passion in various international conferences. As an executive partner he develops Global Partners Inc, a global training company with impactful personal development methodologies for technical service and sales people: "You learn how to drive a car and never forget. Why can’t business training have the same impact?"

Native French and Italian speaker, with working experience in more than 20 countries he is naturally at ease in multicultural environments. His scientific background (Ecole Centrale) and his INSEAD -Tsinghua Executive MBA allow him to easily grasp the broad challenges of today’s fast evolving Industry.

Fabrizio also holds several certifications such as: VOICES certification by Lominger as development partner to help managers analyze 360° feedbacks, a Coach U coaching certification on performance improvement in the area of leadership, a Wilson Learning certification to develop managerial consulting skills and Corporate Visions (CVI) certification to help Sales people differentiate their communication message.

Earlier in his life, in the corporate world Fabrizio has collaborated with STMicroelectronics for 12 years. He started in the US, as a product engineer for the Smartcard division, before moving to France for the Corporate University where he developed from scratch an international Master of Science in Microelectronics in collaboration with renowned French Schools (Ecoles des Mines, Ecole Centrale). He also spent 7 years in Singapore where he headed and develop in Asia the Institute of Sales and Marketing for STUniversity, before coming back to Europe.

Happily married, father of two, he lives in Cernusco Sul Naviglio (Italy). On the week ends, he loves strolling with his family along the peaceful banks of the Martesana canal that connect Milan to the beautiful region of Brianza.

Samir Gulati, appointed CMO at ServicePower in 2017, was previously VP of marketing at Appian where he helped to rapidly grow the company and take it to a very successful IPO in May 2017. Prior to that, he held a number of executive leadership roles are Pegasystems, Apptix and SAGA Software. He began his career at GE, where he lead Product Management and marketing teams in the US and Asia-Pacific.

Samir holds an MS degree in Computer and information Science the University of Pennsylvania and an MBA from the University of Chicago’s Booth School of Business.

Marc Guthrie is Chief Operating Officer of Help Lightning. Prior to joining Help Lightning, Marc served as the Chief Technology Officer and Senior Vice President of Delivery Services at Influence Health (formerly MedSeek, which was sold to a private equity fund) where he was responsible for the strategic direction and oversight of Influence Health’s product engineering teams, quality assurance, information architecture, client hosting operations and corporate IT. Marc has over 25 years of hands-on and leadership experience across a variety of industries, including healthcare, Retail, Manufacturing and Distribution, and Financial Services. He has extensive experience designing and building Enterprise class Software Products and Solutions.  Marc was the Co-Founder of ComFrame Software Corporation (which was sold to NWN Corporation) in 1997 and served as its Chief Executive Officer and President until 2010.  From 2010 until joining Influence Health Marc served as Vice-President of Application Development Services practice at NWN.

Prior to Co-Founding ComFrame, Marc served with AT&T Bell Laboratories and designed and implemented an object model to manage and optimize AT&T's switched access network. He also was involved in designing a framework to collect and store data from multiple vendors' telecommunications switches in a common format.

Marc is actively involved in the technology community having served as a Member of the Executive Committee of TechBirmingham. He is previous Board Member of Nashville Technology Council and serves on the Birmingham Business Alliance Board of Trustees.  Marc is involved with training and mentoring at client locations as well as presenting technical topics at local Java users group meetings. He has a proven reputation for delivering quality software and providing excellent leadership.

David Leslie has 40 years of experience in the technology markets, beginning in the earliest days of the Silicon Valley at Tandem Computers.  Having founded three successful technology startups since 2001, David joined Gadget Software as Chief Commercial Officer to lead the introduction of Gadget’s ‘Smart Manuals on Smart Devices’ to the world’s Field Service organizations.  His first “C-Level” role leading the world’s largest service organization supporting Local Area Networks gave him first hand experience in delivering on tough SLA requirements in mission critical applications.  UB Networks supported the core data network operations of more than 400 of the Global 1000 companies in the 1990s, including Michelin, DuPont, and the NYSE.  Since that time, David has been committed to solutions which integrate customer service seamlessly with the total customer relationship, from prospecting to post-deployment.  In between startups, David has served several non-profit organizations, either as a Board member, Chairperson, or CEO.  He was educated in Economics at the University of California, Berkeley.

David Nedohin, co-founder and president of Scope AR, brings more than 20 years of experience in business development to drive the company’s vision to revolutionize the world of industrial training, maintenance and field support with AR technology.

In this role, David manages key relationships with industry partners and works with some of the world’s leading global companies including, Toyota, Lockheed Martin, Honeywell, Assa Abloy and GE, among others. He also regularly presents about some of the most cutting-edge applications of AR across industries and discusses where the industry is heading at leading industry events which include EWTS (Enterprise Wearable Technology Summit), EquipmentSHIFT, Purdue University Future of Innovation and AWE.

After receiving a Civil Engineering degree from University of Manitoba, David moved into entrepreneurship by starting a number of successful companies ranging from engineering consulting to construction and technology. Additionally, he serves as the Vice-Chair at Inner City Agency Foundation (ICAF), a joint initiative that combines the efforts of seven inner city agencies to fundraise for and provide a network of services to alleviate poverty-related problems such as housing, addiction, healthcare, nutrition and education in Edmonton.

David is a 3-time world curling champion and national team member for 10 years in waterskiing. He resides in Edmonton, Canada.

Jan van Veen has been working with many manufacturers to accelerate change and business innovation for more than 12 years. He has helped them make the shift towards service and digital.

In 2016, he conducted a research to identify the winning habits of the leading and fast-moving players in the manufacturing sector. He frequently contributes through articles (Field Service News magazine and other e-zines) and conferences across the world. His articles and presentations focus on disruption, business innovation, servitization, Internet of Things and continuous change in the manufacturing sector.

Jan is the co-author of “Customer Centric Innovation for Sustainable Growth” and is working on his next book “How to Navigate Disruption”.

Karen Mehal is vice president of field service ecosystem at Salesforce. With 2 decades of services and leadership experience, Karen supports companies and partners of all sizes and industries, including large, complex and strategic implementations. Her success includes helping companies navigate field service, and quickly define success.

Hilla has over 10 years of experience in the Service industry, defining and delivering products and solutions that leverage the latest technology to drive high business impact. From several product and marketing roles at ClickSoftware she has developed and refined tools and frameworks that help businesses identify opportunities to improve service delivery and impact the bottom line.

From working collaboratively on hundreds of customer engagements, Hilla’s expertise in the Service Operations Environment covers a wide variety of industries, including utilities, telecommunications, capital equipment, home services, retail services, insurance and medical equipment.

An alumni of Boston University, Kevin has an illustrious career spanning 25 years of strategy consulting and industry experience in New Product Development, Quality Management and Supply Chain operations, and is currently leading the MedTech soln for Cognizant's Life Sciences practices. His focus is in MedTech and Diagnostic companies with key expertise in Risk Management, CAPA & Field Service Management along with future state IoT strategy for product enhancement.

With over 18 years of experience, Debopom is a seasoned Soltuion Delivery Lead having handled many complex assignments in the CRM domain across multiple platforms. With proven expertise in the Life Sciences vertical, he also has exceptional business and industry knowledge in Medical Devices, from both Quality and Field Services standpoint. He is currently associated with Cognizant Technology Solutions as the Offshore Delivery Head for MedVantage, a business cloud solution for the MedTech industry.

JB Chong is the Business Development Lead for Dynamics Field Service in the EMEA Dynamics 365 Team and covers Europe, Middle East, Africa.

JB has been in the CRM & ERP business for the past 18 years, focusing on consultancy, sales and marketing in the areas Supply Chain Management, Service/Field Service, Sales Force Automation, Marketing & Customer Engagement. Primary industry experience in the Process Industry & Financial Services Industry.

Nischal is the Head of Product of Eloha.io an enterprise mobile platform. He has over 10 years experience building enterprise platforms and products. He is a recognized leader in technology and a regular speaker at tech conferences around the world.

Nischal has helped Co-Found Eloha.io Product line at Progress Software and is currently Product Head who is responsible for the vision and direction of the product, platform architecture, product delivery and all aspects of Product engineering. He has experience leading product teams in a wide range of technology stacks and domains ranging from Web, Mobile and enterprise software architecture.

Shaun is part of the Microsoft Dynamics 365 Global Blackbelt team, a worldwide group of technical resources who specialize in each Dynamics 365 workload. Shaun’s particular focus is Field and Connected Field Service and is working on some of the largest Dynamics 365 opportunities across EMEA. He has over 25 years of experience in IT with the last 15 working with Dynamics CRM across various verticals including utilities, manufacturing and logistics within enterprise level field service operations. His success in delivering multiple successful projects across sales, service, marketing and field service enable Shaun to bring a wealth of know how and knowledge to all digital transformation engagements backed up with a significant depth of experience.

Oliver has extensive experience building and growing international service supply chain businesses. Prior to OnProcess, he held various executive roles at TNT, including Global Head of Service Logistics, where he ran the commercial side of a €150m+ business focused on technology, medical device and industrial markets; and Industry Marketing Director, where he led commercial salesforce and value proposition transformation efforts.

Earlier in his career, Oliver set up MGH Consulting’s APAC practice which provided aftermarket strategy and implementation support to clients in the technology and logistics markets.

Oliver holds a Degree and Masters from University of Southampton, UK and is an alumnus of IMD Business School in Switzerland.

A  recognized leader in Service, Mark has been helping organizations drive business transformation for over 20 years. From bringing Service Lifecycle Management solutions to market with Servigistics to introducing Connected FSM to the marketplace with PTC.

Mark has worked with some of the world’s largest service organizations including Coca Cola, Dell, GE Healthcare and ThyssenKrupp. In March 2017, Mark was named as one of the most influential people in field service by Field Service News.

David Lopes is a Senior Director of Design and Customer Innovation at ServiceSource, providing strategy and skills around customer and design experience for our clients.

He is, by his own admission, passionate about great experience and customer journey design, is an occasional blogger and a dad. Prior to joining Service Source, David spent time at Oracle and Convergys.

Jordi Boza has more than 20 years of experience, with an outstanding record of achievement and experience in executive corporate management, global strategic business development, and management of multidisciplinary teams in Europe, United States, and Latin-America.

He currently serves as Director of Sales EMEA and LATAM of VUZIX Corp, a Nasdaq public traded company. He brings his experience of being Founder and CEO of startups in the smartglass and apps development market, as well as in the implementation of “go to market strategies” and deployment of wearable AR/VR projects in enterprises. His passion for new technologies made him an entrepreneur, where he has experience in the Augmented and Virtual Reality (AR/VR) and wearables market, becoming an internationally recognized industry expert.

Jordi holds an International MBA in Business Administration from Manhattan College (New York - USA) and LaSalle (Barcelona - Spain), a PDD in Business Administration from IESE Business School (Barcelona - Spain), an AMDP from GSD Harvard University (USA), and a Leadership Program from GSD Harvard University (USA).

Coen Jeukens, is Director of Global Customer Transformation team at ServiceMax from GE Digital where he works with customers and prospects to fully unlock the true value and potential of their service organisations. Prior to joining ServiceMax from GE Digital, Coen was the Services Contract Director at Bosch where he implemented an outcome based business model, with highly impressive results. Coen is also a regular keynote speaker at prominent field service conferences around the globe.

Andrea Bardini joined OverIT in 2013, after graduating in Business Economics, Management and Organizations at the University of Udine, Italy. In his current role as Product Manager, he works closely with the management team and is responsible for defining the communication, positioning, and go-to-market strategy of Geocall, OverIT’s Field Service product.

He has a deep knowledge and understanding of the Field Service market at global level and in different industries.

One of Sara’s passions is bringing people together. She achieves this as the program director of the Field Service event portfolio where service executives come together to identify best practices, inspire innovation, and build career-long relationships.

With a deep curiosity towards industry evolution and fulfillment in helping executives solve their most pressing challenges, Sara conducts market research that leads to the development of the esteemed Field Service USA, Europe, and Fall conferences.

Sara has been researching, recruiting speakers for, and managing market-leading events for over 10 years in the service, supply chain, finance, pharma, and wellness industries. Prior to conference producing Sara held various roles in technology career counseling, publishing, advertising/PR, and human resources.