Field Service Europe 2025

28 - 30 October, 2025

Hotel Okura Amsterdam, The Netherlands

Speakers

Speakers

Ravichandra Kshirsagar, Vice President – Digital Buildings Services at Schneider Electric

Ravichandra Kshirsagar

Vice President – Digital Buildings Services
Schneider Electric

Norman Apfelbaum, VP of Global Customer Service at Coherent Inc.

Norman Apfelbaum

VP of Global Customer Service
Coherent Inc.

Chris Dexter, VP, CX Centers - TAC Customer Experience at Cisco Systems

Chris Dexter

VP, CX Centers - TAC Customer Experience
Cisco Systems

Jean-Claude Jobard, Vice President EMEA at Marmon Link

Jean-Claude Jobard

Vice President EMEA
Marmon Link

Xavier Bertrand, VP Healthcare Services & Alliances EMEA at Boston Scientific

Xavier Bertrand

VP Healthcare Services & Alliances EMEA
Boston Scientific

Venkata Reddy Mukku, VP, Worldwide Service & Support Organisation at Bruker Nano Analytics

Venkata Reddy Mukku

VP, Worldwide Service & Support Organisation
Bruker Nano Analytics

Jonathan Zur, Senior Solution Architect Service Platform, Enterprise IT Organization at Xerox

Jonathan Zur

Senior Solution Architect Service Platform, Enterprise IT Organization
Xerox

Mercedes Jul, Global Head of Product Management and Strategy for Grid Integration Services at Hitachi Energy

Mercedes Jul

Global Head of Product Management and Strategy for Grid Integration Services
Hitachi Energy

Martin Fischer, Head of Global Sales & Service at ZEISS Research Microscopy Solutions

Martin Fischer

Head of Global Sales & Service
ZEISS Research Microscopy Solutions

Erik Lapre, VP Global Services at VMI Group

Erik Lapre

VP Global Services
VMI Group

Marc Robitzkat, Director Digital Solutions – Europe at Ecolab

Marc Robitzkat

Director Digital Solutions – Europe
Ecolab

John Burley, Global Head of Service and Support at CMR Surgical

John Burley

Global Head of Service and Support
CMR Surgical

Zoltan Gal, Global Service Sales Manager Power Protection at ABB

Zoltan Gal

Global Service Sales Manager Power Protection
ABB

Gerrit Van Splunder, Global Field Service Transformation and Strategy Lead, Global Division at BT Group

Gerrit Van Splunder

Global Field Service Transformation and Strategy Lead, Global Division
BT Group

Dmitry Tvelenev, Senior Service Agreements Sales Manager, Electric Power Division at Caterpillar

Dmitry Tvelenev

Senior Service Agreements Sales Manager, Electric Power Division
Caterpillar

Tim Peelan, Manager, Service Partners & Field Services at Siemens

Tim Peelan

Manager, Service Partners & Field Services
Siemens

Sven Mueller, Head of Service EMEA & LATAM at SMA Solar Technology

Sven Mueller

Head of Service EMEA & LATAM
SMA Solar Technology

Robin Butler, Group Field Service Director at Waterlogic International

Robin Butler

Group Field Service Director
Waterlogic International

Kevin Pritchard, Operations Director at Zoll Medical Corp.

Kevin Pritchard

Operations Director
Zoll Medical Corp.

Nicolas Teyssot, Global Service & After-Sales Manager at Fives Group/Fives Cryomec A.G.

Nicolas Teyssot

Global Service & After-Sales Manager
Fives Group/Fives Cryomec A.G.

Jérôme Thomas, General Manager Customer Excellence, EMEA at PHC Europe

Jérôme Thomas

General Manager Customer Excellence, EMEA
PHC Europe

Louise Murton, U.K. Service Director at Baxi Heating

Louise Murton

U.K. Service Director
Baxi Heating

Perry Leijten, Product Group Director Spares, Repair & Service, Global Aftermarket at Andritz Feed & Biofuel B.V.

Perry Leijten

Product Group Director Spares, Repair & Service, Global Aftermarket
Andritz Feed & Biofuel B.V.

Charlie Apps, Global Field Support Manager at CMR Surgical

Charlie Apps

Global Field Support Manager
CMR Surgical

James Galloway, Head of Product Marketing – Commercial UK&I at Baxi Heating UK Ltd.

James Galloway

Head of Product Marketing – Commercial UK&I
Baxi Heating UK Ltd.

Berit Hallgren, Program Director at Tetra Pak

Berit Hallgren

Program Director
Tetra Pak

Didier De Vos, VP EMEA Service & Solutions at Glory Global

Didier De Vos

VP EMEA Service & Solutions
Glory Global

Ivo Siebers, SVP Global Logistics at Thyssenkrupp Elevator AG

Ivo Siebers

SVP Global Logistics
Thyssenkrupp Elevator AG

Ralf Bootz, Services and Solution Delivery Lead, International Markets at Philips

Ralf Bootz

Services and Solution Delivery Lead, International Markets
Philips

Nina LI, Director Lifecycle Service Offering EMEALA at Johnson Controls

Nina LI

Director Lifecycle Service Offering EMEALA
Johnson Controls

Russell Masters, Strategic Consulting Director at QoCo

Russell Masters

Strategic Consulting Director
QoCo

Maria Jose Aguado, Global Service Parts Program Director at Glory Global

Maria Jose Aguado

Global Service Parts Program Director
Glory Global

Simon Dürig, Enterprise Sales Representative at Genesys

Simon Dürig

Enterprise Sales Representative
Genesys

Claire Keelan, VP of Service Growth EMEALA at Johnson Controls

Claire Keelan

VP of Service Growth EMEALA
Johnson Controls

Ludolf Herbst, Director Factory & Field Service Support at Coherent

Ludolf Herbst

Director Factory & Field Service Support
Coherent

Maxime Chauvet, Spare Parts & Logistics Manager at Frigoglass

Maxime Chauvet

Spare Parts & Logistics Manager
Frigoglass

Dr. Detlef Heep, Director Global Service at Analytik Jena

Dr. Detlef Heep

Director Global Service
Analytik Jena

Shabnam Jobges, Global Lead for Digital Service Delivery Design at Siemens

Shabnam Jobges

Global Lead for Digital Service Delivery Design
Siemens

George Livanos, Field Services Supply Chain Global SIOP & Planning BPO at Schneider Electric

George Livanos

Field Services Supply Chain Global SIOP & Planning BPO
Schneider Electric

Bart Robbeets, Director Industrial Service Group EMEA at Donaldson

Bart Robbeets

Director Industrial Service Group EMEA
Donaldson

Zoe Mazouzi, Product Manager Connected Solutions EMEA at Donaldson

Zoe Mazouzi

Product Manager Connected Solutions EMEA
Donaldson

Markus Hucko, COO at Leadec Group

Markus Hucko

COO
Leadec Group

Jeremy Lagay, Global Supply Chain Director – Services at Schneider Electric

Jeremy Lagay

Global Supply Chain Director – Services
Schneider Electric

Daniel Wessinghage, Senior Account Executive at Genesys

Daniel Wessinghage

Senior Account Executive
Genesys

Sarah Nicastro, Creator, Future of Field Service and VP Customer Advocacy at IFS

Sarah Nicastro

Creator, Future of Field Service and VP Customer Advocacy
IFS

Jörgen Remmelg, CEO at XM Reality

Jörgen Remmelg

CEO
XM Reality

Michael Kuebel, Senior Director, Product Management at Salesforce

Michael Kuebel

Senior Director, Product Management
Salesforce

Andre Schlotz, VP Global Automotive and Manufacturing Solutions at RWS

Andre Schlotz

VP Global Automotive and Manufacturing Solutions
RWS

Alex Leroux-McCarroll, VP Southern Europe & APAC at SightCall

Alex Leroux-McCarroll

VP Southern Europe & APAC
SightCall

Rajat Kakar, Managing Director at Quickwork Sales EMEA

Rajat Kakar

Managing Director
Quickwork Sales EMEA

Hilbrand Rustema, Managing Director at Noventum

Hilbrand Rustema

Managing Director
Noventum

Sarang Sambare, Senior Director of Industry Solutions at Syncron

Sarang Sambare

Senior Director of Industry Solutions
Syncron

Duncan Heal, Managing Director- CEO at Market Intelligence International

Duncan Heal

Managing Director- CEO
Market Intelligence International

Tim Burge, Director at Aquant

Tim Burge

Director
Aquant

Taksina Eammano, EVP & GM Field Service at Salesforce

Taksina Eammano

EVP & GM Field Service
Salesforce

Jeroen Heijmans, Senior AVP, Head of Service Cloud at Salesforce

Jeroen Heijmans

Senior AVP, Head of Service Cloud
Salesforce

Alvaro Pombo, Founder & CEO at ProntoForms

Alvaro Pombo

Founder & CEO
ProntoForms

Mateusz Cieślak, Head of FSM Consulting at Comarch

Mateusz Cieślak

Head of FSM Consulting
Comarch

Kevin Herring, Senior Advisory Consultant - Field Service Management at ServiceNow

Kevin Herring

Senior Advisory Consultant - Field Service Management
ServiceNow

Mårten Gustafsson, CRO at Baxter Planning

Mårten Gustafsson

CRO
Baxter Planning

Maureen Azzato, Portfolio Director, Field Service Europe at Worldwide Business Research

Maureen Azzato

Portfolio Director, Field Service Europe
Worldwide Business Research

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