Field Service Europe 2025

28 - 30 October, 2025

Hotel Okura Amsterdam, The Netherlands

Speakers

Speakers

Andrea Gombac, Chief Services Officer at Ricoh Europe

Andrea Gombac

Chief Services Officer
Ricoh Europe

Thomas Couderc, Business Integration Leader at Philips

Thomas Couderc

Business Integration Leader
Philips

Nina LI, Senior Director, Global Enterprise Operation Centers at Johnson Controls

Nina LI

Senior Director, Global Enterprise Operation Centers
Johnson Controls

Didier De Vos, VP EMEA Service & Solutions at Glory Global

Didier De Vos

VP EMEA Service & Solutions
Glory Global

Ivo Siebers, SVP Global Logistics at TK Elevator AG

Ivo Siebers

SVP Global Logistics
TK Elevator AG

Chiara Maiello, Senior Director Global Services, Chemical Analysis at Thermo Fisher Scientific

Chiara Maiello

Senior Director Global Services, Chemical Analysis
Thermo Fisher Scientific

Markus Hucko, COO at Leadec Group

Markus Hucko

COO
Leadec Group

Len VanderHulst, SVP Global Service at Eppendorf

Len VanderHulst

SVP Global Service
Eppendorf

Oliver Clarke, Head of Global Services & Customer Care at ZEISS Research Microscopy Solutions

Oliver Clarke

Head of Global Services & Customer Care
ZEISS Research Microscopy Solutions

Amadeu Santos, Service Director at Valmet

Amadeu Santos

Service Director
Valmet

Frank Bunge, Senior CX Advisory Consultant at Genesys

Frank Bunge

Senior CX Advisory Consultant
Genesys

Steve Randall, Head of Service at BDR Thermea Group

Steve Randall

Head of Service
BDR Thermea Group

Kevin Pritchard, Operations Director at Zoll Medical Corp.

Kevin Pritchard

Operations Director
Zoll Medical Corp.

Zoltan Gal, Global Service Sales Manager Power Protection at ABB

Zoltan Gal

Global Service Sales Manager Power Protection
ABB

Anna Bonerandi, Director Technical Service at Donaldson

Anna Bonerandi

Director Technical Service
Donaldson

Rokus Harder, Global Lead MRI Service Innovation at Philips Co.

Rokus Harder

Global Lead MRI Service Innovation
Philips Co.

Christophe Hiette, Remote Service Manager at Cytiva

Christophe Hiette

Remote Service Manager
Cytiva

Andrea Pelizzaro, Connected Services Manager, BU Decanters at Alfa Laval

Andrea Pelizzaro

Connected Services Manager, BU Decanters
Alfa Laval

Norman Apfelbaum, VP of Global Customer Service at Coherent Inc.

Norman Apfelbaum

VP of Global Customer Service
Coherent Inc.

Valeria Zimenkova, Global Product Management Director, Field and Digital Services at Xylem Inc.

Valeria Zimenkova

Global Product Management Director, Field and Digital Services
Xylem Inc.

Ralf Bootz, Services and Solution Delivery Lead, International Markets at Philips

Ralf Bootz

Services and Solution Delivery Lead, International Markets
Philips

Frank Odogu, Head of Service & Aftermarket Sales at Atlas Converting Equipment Ltd. (Jagenberg Group)

Frank Odogu

Head of Service & Aftermarket Sales
Atlas Converting Equipment Ltd. (Jagenberg Group)

Matthew Skipworth, Senior Director Global Services at Terex

Matthew Skipworth

Senior Director Global Services
Terex

Christian Eckhardt, Director Technical Operations at Culligan GmbH

Christian Eckhardt

Director Technical Operations
Culligan GmbH

Costas Dintsios, Global Field Service Director at Frigoglass

Costas Dintsios

Global Field Service Director
Frigoglass

Tjerk Smits, Director Processes & Programs, Data Analytics & Reporting EMEA at Boston Scientific

Tjerk Smits

Director Processes & Programs, Data Analytics & Reporting EMEA
Boston Scientific

Elena Lubrano, Next Generation Competence Development Director at Tetra Pak

Elena Lubrano

Next Generation Competence Development Director
Tetra Pak

Maria Jose Aguado, Global Service Parts Program Director at Glory Global

Maria Jose Aguado

Global Service Parts Program Director
Glory Global

Joseph Monte, Senior Manager, Global Field Service Training and Development at Optos

Joseph Monte

Senior Manager, Global Field Service Training and Development
Optos

Leo Petrin, Director Technology and Service Development at Volvo Group

Leo Petrin

Director Technology and Service Development
Volvo Group

Dr. Yuan Zhong, Expert Additive Manufacturing Specialist, Aftermarket Technology at Volvo Group

Dr. Yuan Zhong

Expert Additive Manufacturing Specialist, Aftermarket Technology
Volvo Group

Marco Hugo Gutiérrez, VP Customer Service Operations EMEA at Tetra Pak

Marco Hugo Gutiérrez

VP Customer Service Operations EMEA
Tetra Pak

Thomas Frendo, Global VP of Service Technologies and CTO Service at Siemens

Thomas Frendo

Global VP of Service Technologies and CTO Service
Siemens

Daniel Trabel, Director Field Service EMEA at Thermo Fisher Scientific

Daniel Trabel

Director Field Service EMEA
Thermo Fisher Scientific

Russell Masters, Strategic Consulting Director at QoCo

Russell Masters

Strategic Consulting Director
QoCo

Rick Lash, Senior Associate at Verity International

Rick Lash

Senior Associate
Verity International

Darren Elmore, GM Services at Ricoh New Zealand

Darren Elmore

GM Services
Ricoh New Zealand

Jan van Veen, Co-Founder & Managing Director at moreMomentum

Jan van Veen

Co-Founder & Managing Director
moreMomentum

Carmen Bratosin, Project Manager at TNO-ESI Research Center

Carmen Bratosin

Project Manager
TNO-ESI Research Center

Reginald Delhez, Digital Transformation Manager at Future Connections

Reginald Delhez

Digital Transformation Manager
Future Connections

Reinier Welschen, Head of Peace of Mind, Service and Sales, Benelux Electrolux Group at Electrolux Group

Reinier Welschen

Head of Peace of Mind, Service and Sales, Benelux Electrolux Group
Electrolux Group

Charlotte Lewyllie, Business Transformation Lead at Electrolux Group

Charlotte Lewyllie

Business Transformation Lead
Electrolux Group

Jelle Coppens, Business Process Expert, Field Operations at Electrolux Group

Jelle Coppens

Business Process Expert, Field Operations
Electrolux Group

Marc Robitzkat, Director Digital Solutions – Europe at EcoLab

Marc Robitzkat

Director Digital Solutions – Europe
EcoLab

Jonathan Massoud, Divisional Director at Field Service Europe

Jonathan Massoud

Divisional Director
Field Service Europe

Maureen Azzato, Portfolio Director at Field Service Europe

Maureen Azzato

Portfolio Director
Field Service Europe

Partner Speakers

Alvaro Pombo, CEO & Founder at ProntoForms

Alvaro Pombo

CEO & Founder
ProntoForms

Andreas Jonsson, CEO at XMReality

Andreas Jonsson

CEO
XMReality

Tim Burge, Director at Aquant

Tim Burge

Director
Aquant

Johannes Parensen, Senior Director Sales and Marketing at GMS Development

Johannes Parensen

Senior Director Sales and Marketing
GMS Development

André Schlotz, VP Global Automotive and Manufacturing Solutions at RWS

André Schlotz

VP Global Automotive and Manufacturing Solutions
RWS

Sarang Sambare, Senior Director for New Business Development & Industry Solutions at Syncron

Sarang Sambare

Senior Director for New Business Development & Industry Solutions
Syncron

Jean-Thomas (JT) Célette, CEO at Coresystems

Jean-Thomas (JT) Célette

CEO
Coresystems

Peter Brak, Partner & Head of FSM Consulting at Proaxia Consulting Group AG

Peter Brak

Partner & Head of FSM Consulting
Proaxia Consulting Group AG

Sarah Nicastro, Vice President, Customer Engagement at IFS

Sarah Nicastro

Vice President, Customer Engagement
IFS

Rick Retzer, Regional Sales Director – DACH at Baxter Planning

Rick Retzer

Regional Sales Director – DACH
Baxter Planning

Szymon Uczciwek, Field Service Management Business Unit Director at Comarch

Szymon Uczciwek

Field Service Management Business Unit Director
Comarch

Greg Erhahon, Founder at KompiTech

Greg Erhahon

Founder
KompiTech

Martijn Hulsman, Manager Sales Engineering – EMEA North at Ivanti

Martijn Hulsman

Manager Sales Engineering – EMEA North
Ivanti

Richard Gray, Sales Director UK at SightCall

Richard Gray

Sales Director UK
SightCall

Fabien Jacobs, Sales Director Field Services EMEA/LATAM at Deepomatic

Fabien Jacobs

Sales Director Field Services EMEA/LATAM
Deepomatic

Coen Jeukens, VP Global Customer Transformation at ServiceMax

Coen Jeukens

VP Global Customer Transformation
ServiceMax

Wendy Tai, Senior Director, Product Marketing at ServiceMax, a PTC Technology

Wendy Tai

Senior Director, Product Marketing
ServiceMax, a PTC Technology

Marcel van Beek, COO at Gomocha

Marcel van Beek

COO
Gomocha

Marc Guthrie, CEO at Help Lightning

Marc Guthrie

CEO
Help Lightning

Kevin Herring, Senior Advisory Consultant - Field Service Management at ServiceNow

Kevin Herring

Senior Advisory Consultant - Field Service Management
ServiceNow

Lars Andre, FSM Advisory System Consultant at ServiceNow

Lars Andre

FSM Advisory System Consultant
ServiceNow

Advisory Board

Chris Dexter, Vice President- Technical Services & Customer Experience at Cisco

Chris Dexter

Vice President- Technical Services & Customer Experience
Cisco

Jean-Claude Jobard, Vice President EMEA at Marmon

Jean-Claude Jobard

Vice President EMEA
Marmon

Frank Bunge, Senior Principal Business Consultant at Genesys

Frank Bunge

Senior Principal Business Consultant
Genesys

Norman Apfelbaum, VP of Global Customer Service at Coherent Inc.

Norman Apfelbaum

VP of Global Customer Service
Coherent Inc.

Ravichandra Kshirsagar, Vice President – Digital Buildings Services at Schneider Electric

Ravichandra Kshirsagar

Vice President – Digital Buildings Services
Schneider Electric

Venkata Reddy Mukku, Vice President Worldwide Service & Support Organisation at Bruker Nano Analytics

Venkata Reddy Mukku

Vice President Worldwide Service & Support Organisation
Bruker Nano Analytics

Louise Murton, U.K. Service Director at Baxi Heating UK Ltd.

Louise Murton

U.K. Service Director
Baxi Heating UK Ltd.

Erik Lapre, VP Global Services at VMI Group

Erik Lapre

VP Global Services
VMI Group

John Burley, Former Global Head of Service and Support at CMR Surgical

John Burley

Former Global Head of Service and Support
CMR Surgical

Didier De Vos, VP EMEA Service & Solutions at Glory Global

Didier De Vos

VP EMEA Service & Solutions
Glory Global

Berit Hallgren, Program Director at Tetra Pak

Berit Hallgren

Program Director
Tetra Pak

Ivo Siebers, SVP Global Logistics at TK Elevator

Ivo Siebers

SVP Global Logistics
TK Elevator

Markus Hucko, COO at Leadec Group

Markus Hucko

COO
Leadec Group

Andrea Gombac, Chief Services Officer at Ricoh Europe

Andrea Gombac

Chief Services Officer
Ricoh Europe

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

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Our Sponsors:

Baxter Planning